Frequently asked questions.
Details are shown as business settings and services are confirmed. No operating address, live carrier scan, or price is invented for this review build.
How do I register an incoming supplier order?
Create an account or sign in, open your customer workspace, and submit the seller, item description, and your own order reference. Google sign-in is optional when configured.
When will a parcel show up in my workspace?
Only after authorized warehouse staff records its physical arrival. Registering a supplier order does not create a parcel receipt or confirm that a package is at a warehouse.
How is my cargo shelf number created?
The portal creates and saves a unique shelf identifier when authorized warehouse staff log received goods. It is separate from the manual warehouse reference; physical rack layout and capacity rules are not configured in this first version.
How does “Book a bus or a bike” work?
Enter packed dimensions and weight. If the load falls within current bike limits, you can choose a bike or bus. If it exceeds any bike limit, the system requires a bus. Initial limits remain provisional until operations confirms them.
Does tracking connect to a courier right now?
The tracking page reports real booking records and events entered by Grand Bell operations. It does not query an external carrier; credentials and event mapping must be configured first.
Where are the warehouse address and delivery prices?
Those business rules were not supplied in the project files. Grand Bell does not publish an invented warehouse address or quote. Ask an authorized company contact for confirmed instructions and rates.
Can I contact support or use WhatsApp?
Signed-in customers can submit a support request from the customer portal. The WhatsApp page describes a future assistant only; it does not send messages until a business number, provider, templates, and consent policy are set up.
What does Google sign-in store?
The app stores the verified Google account identifier, name, email, and permitted avatar URL to create a customer account. It does not store your Google password. Operations permissions are assigned separately.
Need help with your own record?
Customer support is available inside the signed-in portal.