Messaging service status

Helpful updates, with your consent.

A WhatsApp assistant is a future support channel for common order and tracking questions. This project does not send WhatsApp messages or connect to a business number yet.

Illustrative warehouse support workstation

What would be needed

  • An authorized Grand Bell business number and messaging provider.
  • Approved message templates and customer opt-in/opt-out handling.
  • Protected provider credentials and a monitored human-escalation route.
  • Data-retention and support policies approved by the company.

Available today

Signed-in customers can submit a support request in the application. The request is stored and assigned a reference; no external message is sent.

Open customer support
Do not treat this page as an opt-in form or a WhatsApp contact number.